Make your processes run smoothly and boost your productivity
Many companies are coming face to face with the challenges of our current global economy. Times have changed and so have opportunities to outsource entry level positions with nearshoring experts at half the price.
Outsourcing your back-office has become the best way to expand your company while still maintaining profitability. Grow your company with Lean Staffing and let us handle your important non-client facing tasks that take up time but that are essential for your company to flow seamlessly.
Back-office normally refers to tasks that support the work of the front office, which are employees that are tasked with activities that are client facing.
Because tasks in the back-office do not require the employee to interact directly with the client, these tasks can be handled through an extension of your team, a satellite office.
Employees are responsible for day-to-day repetitive tasks that help their front-office be more productive and stay ahead of the game.
A back-office team can monitor the rules, regulations, standards, laws and other specifications.
As well as assuring the product or service has optimal quality.
Many technology projects can be handled by a designated team with access to your software.
They integrate seamlessly to the workflow and create a more productive environment for the entire team.
Recruiting, hiring, and training are important processes to have the best workforce.
A back-office team can take care of the entire process and have your candidates ready to work as soon as possible.
Outsourcing your back-office tasks with Lean Staffing, means creating a better workflow and boosting your company’s productivity, having your team in a country much closer to you, Central Time Zone!
Talented bilingual professionals
Accomplishes business objectives by identifying and solving customer information and processing problems. He/She will be a key member of the operations team supporting, data management, client reporting, and trade processes.
Provide accurate and efficient product or service information to resolve any emerging problems that our customer accounts might face.
Performs normal office functions such as, setting up and maintaining files, interviewing callers, and receiving, referring, or answering incoming mail. Gather, compile, and report relevant information to supervisor’s.
Responsible for handling inbound and outbound calls. Reach out to customers in effort to secure funds, and retrieve overdue payments, loans, or bills.
Under general supervision, in a 24/7 inbound call center environment. Technical Support Agents will provide technical and network problem resolution to end-users (customers). Perform question diagnosis, while guiding users through a step-by-step solution process.