Frequently asked questions

do you need more information about the Lean Solutions Group services?

How long to get someone up and running?

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Between 3 – 5 weeks.

Who is the actual employer, Lean Solutions Group, or my Company?

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Lean Solutions Group is the employer.

What is the billing process?

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Every client receives a monthly flat rate fee per employee for a 40-hour workweek.

Do I have to complete a 1099 for every employee?

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No, since the employee is a Lean Solutions Group employee, Lean Solutions Group files all necessary documents.

How are employees going to Connect to my System?

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No differently than in your office. They will VPN from their laptop or desktop and use an IP phone for communication.

How will they access our TMS System?

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The same way your employees in the U.S. access your TMS. You will provide them with login credentials to your current TMS.

How do we interview employees?

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It’s easy; you can interview potential employees through Skype, Zoom, MS Teams, Google Hangouts, or In Person.

How do I train my employees?

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Through Skype, Zoom, MS Teams, Google Hangouts, or In Person. We encourage our clients to take this opportunity to come down and hang out with your team in person. This is the perfect time to not only train the employees in your company processes but also allow them to understand your company culture and values.  It is an excellent way for them to feel connected to your office in the U.S.

Are there minimum requirements for the number of employees to open an office?

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We are pretty flexible, but we have found that at least two employees make the most sense for you and for our business model.

Is it safe for me to come to Colombia?

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Absolutely! We hosted over 380 people in our offices in 2019. Colombia has changed a great deal in the last few years. In December 2016, the government signed a peace agreement with the FARC, leaving the country at peace. We have a concierge service that will be your host during your stay. Colombia is listed as a level 2 country on the travel.state.gov site. It is safe to travel to Colombia, but use caution, and just like in any major city in America, use common sense.  

What positions do you offer?

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We offer a full array of logistics, technology, marketing, sales, and administrative positions. For the complete list, click on the following links: Operations, Tech, Marketing, Sales, BPO.

How many loads can employees track a day?

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We use the same metrics as companies currently use in the U.S.

How productive are the employees in Colombia?

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Productivity is comparable to the same position in the U.S.

What time zone is Colombia in?

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Central Time Zone. (Colombia does not observe daylight saving time)

Can our employees come to The States?

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Absolutely, we encourage it! If the employee has a visa, there is no problem visiting the U.S.

Does Lean Solutions Group do any training prior to our Company training?

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Lean Solutions Group does an initial transportation workshop. Employees learn - how to track and trace, make live check calls, request POD’s basic US geography, time zones, terminology for trailer equipment, how many pallets fit in a truck. Your employees will be familiar with basic transportation knowledge and vocabulary before you begin training them your way.

Are there security measures for each office?

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Yes, each employee has a fob or card that must be used to gain access to the building and internal office space. All buildings are Class A with internal and external CCTV feed systems. Fingerprint scanners can be requested for clients with dedicated offices.

Are there data security measures?

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All employees sign a non-disclosure agreement. Each employee is dedicated to one broker and never moved from one company to another.  All USB ports are disabled unless requested by the client. All work is done through your company’s VPN access; Lean Solutions Group does not store any company data. There are no printers in the office unless you request one.  All employees have their own workstation.

How sound is Lean Solution’s IT insfracstructure?

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Lean Solutions Group's infrastructure is at the highest levels; we are ISO 9001 certified and have a strong network typology which guarantees full redundancy.  Lean Solutions Group requires security training for all employees.

Are there Quality assurance measures in place?

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Yes, each office collaborates with their account executive to establish all KPI’s. All KPI’s are measured and reported.

What if any equipment does Lean Solutions Group provide?

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Each employee is provided: Desk, chair, computer with (2) monitors, & an IP Phone.

Does Lean Solutions Group have a Disaster Recovery Plan?

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Yes, it was enacted and tested in real-time by COVID-19. Visit leanstaffing.com/corona-virus-update for our client’s responses.

Where are the Lean Solutions Group offices located?

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Colombia, Guatemala, Mexico, and The Philippines.

Does Lean Solutions provide 24/7 support?

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All of our branches are fully operational 24/7/365

How many employees does Lean Solutions Group have?

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Almost 10,000 and counting.

What other services does Lean Solutions provide?

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Apart from back office support for transportation and logistics companies, we provide technology and software development services, marketing, sales and customer support and administrative roles.

What are some of the software development positions that Lean Solutions can source?

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Frontend/Backend/Full Stack Developer, Implementation Specialist, QAs, SCRUM masters, PMs, UI/UX, DevOps, Business Intelligence Analyst, Data scientist, Machine Learning Engineer, Data Engineer, Database Administrator among others.

What are some of the marketing positions that Lean Solutions can source?

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Marketing Analyst, Marketing Strategist, Marketing Managers, Graphic Designers, Content Creators, Motion Design, Copywriters, SEO Specialists, among others.

What are some of the sales positions that Lean Solutions can source?

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Business Development Representative, Carrier Sales Representatives, Customer Success Managers, Driver Recruiters, among others.

What are some of the administrative and customer support roles that Lean Solutions can source?

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Customer Service Representative, Technical Support, Troubleshooting, Account Strategist, QC Paralegal, Translator, Case Assembler, Sales Representative, Trainer, Clinical Psychologist, Team Lead, Psychologist, Recruiters, among others.

What industries does Lean Solutions Group service?

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Transportation and logistics, Financial & Payments Processing, Accounting, Insurance Services, SaaS, Healthcare, Hospitality, and Technology.