What is BPO and how can it benefit my business?

Kathy Monroy

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February 3, 2022

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minutes

Companies are currently struggling to find effective strategies to overcome disruptions, labor shortages, and other challenges that have surfaced since the pandemic started. Business Process Outsourcing has become an incredible ally since it tackles companies’ most significant pain point: qualified professionals for their teams. But what is BPO? Let’s dive deep into the definition of Business Process Outsourcing for LSG and how it can benefit your business.

What is BPO?

Business Process Outsourcing refers to delegating various processes to an external service provider in charge of running and managing your business based on mutually agreed performance metrics.

This type of service originated in the manufacturing industry since its processes required many hands to deliver their product. Companies within this industry started hiring vendors to take care of some of the most time-consuming tasks, and immediately they started seeing increased productivity and efficiency.

Over time, these companies started to delegate even more core functions to vendors, as they saw the benefits in cost and quality.

After seeing how this business model worked and its success, other companies from different industries started adopting this practice. Finally, Business Process Outsourcing penetrated most industries, becoming an efficient solution for companies seeking to reduce costs and quality services.

Benefits of Business Process Outsourcing

Let’s talk about some of the benefits BPO provides to any business.

Lower operational costs

Outsourcing some of your tasks will generate cost reductions since you won’t require adding new professionals to your employee count. You’ll be able to leave those tasks to the BPO company you decide to work with, which usually charges less than hiring an employee directly in your company.

Focus on strategic areas of your business

By leaving these essential but time-consuming tasks to your BPO partner, you’ll be able to focus on the core areas of your business, create strategies to enhance your business, workflows, and obtain incredible results.

Quality services

BPO companies specialize in providing high-quality services for companies within various industries. These companies have years of experience and are industry experts who will handle your business at the highest levels. In some cases, you’ll have companies who even provide feedback on your business and solutions to issues you may be facing, which in turn adds even more value to your entire operation.

Fast results

As BPO companies are experts in their fields, they can get structured quickly start working in a couple of weeks, allowing you to see results fast. This enables you to avoid time spent in a lengthy recruitment and hiring process, and you’ll be able to rely on vetted professionals with the right skills to produce outstanding results.

Are you ready to start leveraging the benefits of working with a BPO company?

What is Lean BPO?

Lean BPO is a revolutionary brand of Business Process Outsourcing. We provide services tailored to our client's needs, including professional, back-office, and customer support services. At Lean BPO, we focus on staffing top talent through a comprehensive hiring process, placing us above any other BPO in the market.

Our vast professionals provide services to companies within various industries, like healthcare, finance, real estate, education, legal, travel, and others.

"Lean BPO's goal is to be known for its efficiency, quality, and versatility in the BPO industry and its commitment towards our customers and their businesses." - Valery Vega, Lean BPO Director.