back office support at lean staffing
Back Office Solutions

What is Back Office Support and Why Is It Important?

Kathy Monroy

October 7, 2020

What is Back Office?    

Every company has operational and administrative tasks that take up time and effort from client-facing activities. Here’s why having Back Office support can positively impact your organization in multiple ways.  

It is an extended branch of a company that focuses on providing support to the front office. Some of the activities they execute are maintaining records, data management, accounting, finance, technology, and many other fields, depending on the company and industry.        

Employees who work in the Back Office do not directly contact the client, but they maintain a close relationship with front office employees. Excellent communication between back office and front office employees is pivotal for a smoothly running operation.        

What tasks are carried out by Back Office employees?    

The tasks employees perform in the back-office provide the support that is critical to keeping a company afloat. Some of the most common activities are:      

  • Database administration      
  • Finance management      
  • Human resources management      
  • Legalization and tax payment processes of companies      
  • Customer order management      
  • Generation of digital content      
  • Technical support      
  • IT development      

Outsourcing your Back Office      

Outsourcing departments, such as IT, Human Resources, Accounting, Finance, Marketing, or Sales, is common for many big companies worldwide, and it works perfectly. These areas or departments are generally not in direct contact with the client, but instead, supply internal management functions performed by employees in the Back Office.        

Within the Logistics and Transportation Industry, many companies opt for a Back Office to have employees in charge of tracking loads, filing legal documents, financial affairs, marketing services, and sales.      

Outsourcing these teams helps companies reduce overall operational costs and receive excellent services that align with company objectives.        

So, why is it important?      

There are four main reasons why Back Office is essential:      

1- They are, essentially, the backbone of a company.

They handle all the operational tasks, organize important information, and are trusted with practical aspects such as account payables, payroll, and other functions that help maintain a healthy workflow without interruptions.        

2- They boost the company’s productivity.        

Back-office employees concentrate on activities that take up more time and give front office employees the information they need to maintain an efficient workflow. Staying ahead of the workload allows front office employees to be proactive and improve their overall performance.        

3- Secure all data.        

Important information is managed, organized, and secured in one place. Handling large amounts of data may be overwhelming; back-office employees are well trained and focused on processing the data daily, creating efficiency within an organization.      

4- Growth opportunities.        

Scaling your team may sometimes be difficult and costly. Outsourcing a back-office team ensures cost reduction while still providing high-quality services with talented and motivated professionals.      

Managing a business is no easy task, no matter the size of the company. Juggling data and other time-consuming tasks while trying to sell and onboard customers may be overwhelming. Having a trusted and talented team handling these tasks is beneficial for the growing capabilities of businesses. It will enhance front-office employees’ performance and help them concentrate on their core business.    

Lean Staffing Solutions has been helping companies set up their Back Office support in Colombia, South America, since 2012. Providing high-quality services boosting many company’s productivity and growth. From traditional staffing to technology, marketing, and sales services, our offering has broadened to meet the need of over 100 satisfied US-based clients’.

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